ACCESSIBLE - Applications Design and Development

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ACCESSIBLE User Needs Survey

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Project Description

ACCESSIBLE is an EU FP7 project spanning over 36 months. Start date 1st September 2008, with the aim of improving the accessibility of software development products, by introducing a harmonised accessibility methodology into accessible software development processes, using significantly better measurement strategies, methodologies, etc. The envisaged improvement will enable large organisations, SMEs or individuals (developers, designers, etc.) to produce software products of superior accessibility and usability, accompanied with appropriate measures, technologies and tools that improve their overall quality.

Questionnaire for Elderly and Disabled users

This questionnaire has been designed to identify the user needs of Elderly and Disabled users within the premises of the ACCESSIBLE EU FP7 project. Its evaluation will be the basis to implement appropriate tools and methodologies in order to increase awareness and need for accessibility.

The filling up of the questionnaire is optional.
This questionnaire is completely anonymous.

Thank you in advance for your time and contribution. We believe that your valuable contribution will help us to extract project User needs and prepare a report which will be of great benefit in promoting Accessibility for software implementations throughout Europe.

For more information about the project please see at http://www.accessible-project.eu/. If you have any questions or issues, please don't hesitate to contact us.

Your ACCESSIBLE-Team

The questionnaire is also available as print version.
Download Elderly and Disabled People as PDF

List of Questions

Use of technique
1)

Do you prefer to use any of the following devices and for what purpose?
(Multiple answers are possible)

	for business	private
Computer PC desktop	for business	private
Computer laptop	for business	private
Mobile phone	for business	private
PDA/Handheld	for business	private
Netbook	for business	private
TV	for business	private
(GPS) Navigation	for business	private
Assistive Devices (e.g.Hearing device)	for business	private
Glasses	for business	private
Others 1:	for business	private
Others 2:	for business	private
Others 3:	for business	private

If you use one device how often do you use the following devices?

	everyday	several times a week	weekly	more rarely	none of these
Computer PC desktop	everyday	several times a week	weekly	more rarely	none of these
Computer laptop	everyday	several times a week	weekly	more rarely	none of these
Mobile phone	everyday	several times a week	weekly	more rarely	none of these
PDA/Handheld	everyday	several times a week	weekly	more rarely	none of these
Netbook	everyday	several times a week	weekly	more rarely	none of these
TV	everyday	several times a week	weekly	more rarely	none of these
(GPS) Navigation	everyday	several times a week	weekly	more rarely	none of these
Others 1:	everyday	several times a week	weekly	more rarely	none of these
Others 2:	everyday	several times a week	weekly	more rarely	none of these
Others 3:	everyday	several times a week	weekly	more rarely	none of these

If you use one device for what reason do you use the following devices? Please do not make a difference between private use and work-related use.
(Multiple answers are possible)

	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Use of the internet	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Business use of the internet (for example bank transfers or shopping)	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Games	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Correspondence	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Work with forms, e.g. open and edit tax forms	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Deal with charts	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Check and write emails	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Chating	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Route planning	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Enternainment (movies, music,)	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Other 1:	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Other 2:	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation
Other 3:	Computer	Mobile phone	PDA/Handheld	Netbook	Navigation

Do you use additional equipment (assistive technology) for one or more of the aforementioned devices to facilitate the usage? If yes, please specify the kind of equipment you use, e.g. a large keyboard, zoom software, Braille display or speakers.

	Yes	No	Optional equipment (assistive technology)
Computer PC desktop	Yes	No	Optional equipment (assistive technology)
Computer laptop	Yes	No	Optional equipment (assistive technology)
Mobile phone	Yes	No	Optional equipment (assistive technology)
PDA/Handheld	Yes	No	Optional equipment (assistive technology)
Netbook	Yes	No	Optional equipment (assistive technology)
TV	Yes	No	Optional equipment (assistive technology)
(GPS) Navigation	Yes	No	Optional equipment (assistive technology)
Other 1:	Yes	No	Optional equipment (assistive technology)
Other 2:	Yes	No	Optional equipment (assistive technology)
Other 3:	Yes	No	Optional equipment (assistive technology)

Handling of the technique
5)

Did you attend any special courses and/or training seminars to learn how to deal with the devices that you are currently using?

	Yes	No
Computer	Yes	No
Mobile phone	Yes	No
PDA/Handheld	Yes	No
Netbook	Yes	No
(GPS) Navigation	Yes	No
Other 1:	Yes	No
Other 2:	Yes	No
Other 3:	Yes	No

Is it interesting to work with the aforementioned devices?

	Yes, very much	Yes	Not really	Not at all
Computer	Yes, very much	Yes	Not really	Not at all
Mobile phone	Yes, very much	Yes	Not really	Not at all
PDA/Handheld	Yes, very much	Yes	Not really	Not at all
Netbook	Yes, very much	Yes	Not really	Not at all
TV	Yes, very much	Yes	Not really	Not at all
Navigation	Yes, very much	Yes	Not really	Not at all
Other 1:	Yes, very much	Yes	Not really	Not at all
Other 2:	Yes, very much	Yes	Not really	Not at all
Other 3:	Yes, very much	Yes	Not really	Not at all

Do you have any fatigue problems while using any of the following devices?

	Yes, always	Mostly	Not always	Not at all
Computer	Yes, always	Mostly	Not always	Not at all
Mobile phone	Yes, always	Mostly	Not always	Not at all
PDA/Handheld	Yes, always	Mostly	Not always	Not at all
Netbook	Yes, always	Mostly	Not always	Not at all
TV	Yes, always	Mostly	Not always	Not at all
Navigation	Yes, always	Mostly	Not always	Not at all
Other 1:	Yes, always	Mostly	Not always	Not at all
Other 2:	Yes, always	Mostly	Not always	Not at all
Other 3:	Yes, always	Mostly	Not always	Not at all

If the answer to question 7 is yes, please specify what kind of symptom of fatigue you have:

Do you use the Web?

Yes
No
No answer

10)

If the answer to question 9 is yes, please specify what kind of websites do you prefer to visit.

	Often	Sometimes	Rarely	Never
Online shopping areas	Often	Sometimes	Rarely	Never
Online banking facilities	Often	Sometimes	Rarely	Never
Entertainment, e.g. websites with videos or music, etc.	Often	Sometimes	Rarely	Never
General Information	Often	Sometimes	Rarely	Never
Chatrooms	Often	Sometimes	Rarely	Never
Others 1:	Often	Sometimes	Rarely	Never
Others 2:	Often	Sometimes	Rarely	Never
Others 3:	Often	Sometimes	Rarely	Never

11)

If the answer to question 9 is yes, can you easily navigate through the aforementioned websites?

	Yes, always	Mostly	Not always	Not at all	I do not use it
Online shopping	Yes, always	Mostly	Not always	Not at all	I do not use it
Online banking	Yes, always	Mostly	Not always	Not at all	I do not use it
Entertainment, e.g. websites with videos or music, etc.	Yes, always	Mostly	Not always	Not at all	I do not use it
General Information	Yes, always	Mostly	Not always	Not at all	I do not use it
Chatrooms	Yes, always	Mostly	Not always	Not at all	I do not use it
Other 1:	Yes, always	Mostly	Not always	Not at all	I do not use it
Other 2:	Yes, always	Mostly	Not always	Not at all	I do not use it
Other 3:	Yes, always	Mostly	Not always	Not at all	I do not use it

12)

In your opinion what could be enhanced in Web sites for the improvement of their accessiblity?
(Multiple answers are possible)

Increase the compatibility between assistive technology and Web pages
Improve the contrast of the colours
Use of more comprehensive navigation mechanisms
Zoomable fonts
Buttons and text size should be bigger
Use of alternative media for audio-based information
Other, please specify:
No answer

13)

If you use one device do you have technical difficulties when you try to perform certain functions, like navigating through a Web site, while do you use one or more of the following devices?

	Often	Sometimes	Rarely	Never
Computer	Often	Sometimes	Rarely	Never
Mobile phone	Often	Sometimes	Rarely	Never
PDA/Handheld	Often	Sometimes	Rarely	Never
Netbook	Often	Sometimes	Rarely	Never
TV	Often	Sometimes	Rarely	Never
Navigation	Often	Sometimes	Rarely	Never
Other 1:	Yes, always	Mostly	Not always	Not at all
Other 2:	Yes, always	Mostly	Not always	Not at all
Other 3:	Yes, always	Mostly	Not always	Not at all

14)

When a technical problem emerges with the devices or the services that you use, how do you prefer to solve any forthcoming problem?
(Multiple answers are possible)

Contact with Friends, Acquaintances, Relatives
Internet forums
The Company or the service provider that offer /sell the product/service
Computer Experts
Other, please specify:
No answer

Advanced Training and Education
15)

Have you ever attended to any computer training course?

Yes
No
No answer

16)

If the answer to question 15 is yes, please specify the type of training course
(Multiple answers are possible)

Word processing
Spreadsheet program
Image processing
Video or music processing
Other, please specify:
No answer

Thank you for your time and contribution!

ACCESSIBLE - Applications Design and Development

Quick Jump Navigation (Site Structure)

Main Content (Site Structure)

ACCESSIBLE User Needs Survey

Project Description

Questionnaire for Elderly and Disabled users

List of Questions

Do you prefer to use any of the following devices and for what purpose?
(Multiple answers are possible)

If you use one device how often do you use the following devices?

If you use one device for what reason do you use the following devices? Please do not make a difference between private use and work-related use.
(Multiple answers are possible)

Do you use additional equipment (assistive technology) for one or more of the aforementioned devices to facilitate the usage? If yes, please specify the kind of equipment you use, e.g. a large keyboard, zoom software, Braille display or speakers.

Did you attend any special courses and/or training seminars to learn how to deal with the devices that you are currently using?

Is it interesting to work with the aforementioned devices?

Do you have any fatigue problems while using any of the following devices?

If the answer to question 7 is yes, please specify what kind of symptom of fatigue you have:

Do you use the Web?

If the answer to question 9 is yes, please specify what kind of websites do you prefer to visit.

If the answer to question 9 is yes, can you easily navigate through the aforementioned websites?

In your opinion what could be enhanced in Web sites for the improvement of their accessiblity?
(Multiple answers are possible)

If you use one device do you have technical difficulties when you try to perform certain functions, like navigating through a Web site, while do you use one or more of the following devices?

When a technical problem emerges with the devices or the services that you use, how do you prefer to solve any forthcoming problem?
(Multiple answers are possible)

Have you ever attended to any computer training course?

If the answer to question 15 is yes, please specify the type of training course
(Multiple answers are possible)

Year of birth:
(Year specification will be adequate)

Gender:

Professional status:

Do you have any kind of impairment?

If the answer to question 20 is yes, please specify what kind of impairment you have:

Are you a member of any organisation for people with disabilities?

Are you a member of a self-help group?

Footer Area (Site Structure)

ACCESSIBLE - Applications Design and Development

Quick Jump Navigation (Site Structure)

Main Content (Site Structure)

ACCESSIBLE User Needs Survey

Project Description

Questionnaire for Elderly and Disabled users

List of Questions

Do you prefer to use any of the following devices and for what purpose? (Multiple answers are possible)

If you use one device how often do you use the following devices?

If you use one device for what reason do you use the following devices? Please do not make a difference between private use and work-related use. (Multiple answers are possible)

Do you use additional equipment (assistive technology) for one or more of the aforementioned devices to facilitate the usage? If yes, please specify the kind of equipment you use, e.g. a large keyboard, zoom software, Braille display or speakers.

Did you attend any special courses and/or training seminars to learn how to deal with the devices that you are currently using?

Is it interesting to work with the aforementioned devices?

Do you have any fatigue problems while using any of the following devices?

If the answer to question 7 is yes, please specify what kind of symptom of fatigue you have:

Do you use the Web?

If the answer to question 9 is yes, please specify what kind of websites do you prefer to visit.

If the answer to question 9 is yes, can you easily navigate through the aforementioned websites?

In your opinion what could be enhanced in Web sites for the improvement of their accessiblity? (Multiple answers are possible)

If you use one device do you have technical difficulties when you try to perform certain functions, like navigating through a Web site, while do you use one or more of the following devices?

When a technical problem emerges with the devices or the services that you use, how do you prefer to solve any forthcoming problem? (Multiple answers are possible)

Have you ever attended to any computer training course?

If the answer to question 15 is yes, please specify the type of training course (Multiple answers are possible)

Year of birth: (Year specification will be adequate)

Gender:

Professional status:

Do you have any kind of impairment?

If the answer to question 20 is yes, please specify what kind of impairment you have:

Are you a member of any organisation for people with disabilities?

Are you a member of a self-help group?

Footer Area (Site Structure)

Do you prefer to use any of the following devices and for what purpose?
(Multiple answers are possible)

If you use one device for what reason do you use the following devices? Please do not make a difference between private use and work-related use.
(Multiple answers are possible)

In your opinion what could be enhanced in Web sites for the improvement of their accessiblity?
(Multiple answers are possible)

When a technical problem emerges with the devices or the services that you use, how do you prefer to solve any forthcoming problem?
(Multiple answers are possible)

If the answer to question 15 is yes, please specify the type of training course
(Multiple answers are possible)

Year of birth:
(Year specification will be adequate)