ACCESSIBLE - Applications Design and Development

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ACCESSIBLE User Needs Survey

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Project Description

ACCESSIBLE is an EU FP7 project spanning over 36 months. Start date 1st September 2008, with the aim of improving the accessibility of software development products, by introducing a harmonised accessibility methodology into accessible software development processes, using significantly better measurement strategies, methodologies, etc. The envisaged improvement will enable large organisations, SMEs or individuals (developers, designers, etc.) to produce software products of superior accessibility and usability, accompanied with appropriate measures, technologies and tools that improve their overall quality.

Questionnaire for Public Bodies

This questionnaire has been designed to identify the user needs of Public Bodies within the premises of the ACCESSIBLE EU FP7 project. Its evaluation will be the basis to implement appropriate tools and methodologies in order to increase awareness and need for accessibility

The filling up of the questionnaire is optional.
This questionnaire is completely anonymous.

For more information about the project please see at http://www.accessible-project.eu/. If you have any questions or issues, please don't hesitate to contact us.

Your ACCESSIBLE-Team

The questionnaire is also available as print version:
Download Public Bodies as PDF

List of Questions

Accessibility
1)

Which of the following terms do you know? (It's not necessary to know the exact meaning of the term)
(Multiple answers are possible)

Accessibility
Usability
None of the above
No answer

What does Accessibility mean to you?
(Multiple answers are possible)

Accessible Web sites or software applications for people with disabilities
Accessibility of buildings
Assistive Devices
Elevators
Accessible for all
Design for all
Platform independent output device, e.g. Mobile phone, PDA, Display
Accessibility of public transport
Other, please specify:
No answer

Have you ever dealt with Accessibility?

Yes
No
No answer

If the answer to question 3 is yes, then please specify for what reason?
(Multiple answers are possible)

It was a project requirement (e.g. User needs)
It was a requirement of the employer
Due to a work-related advanced training
Due to private interest
Due to public policies or recommendations (e.g. incorporate accessibility in all public Web sites)
Other, please specify:
No answer

If the answer to question 3 is yes, please indicate how long you have been dealing with Accessibility?

0 – 2 years
2 – 4 years
4 – 6 years
Longer
Not at all
No answer

If the answer to question 3 is no, then please specify the reason why.
(Multiple answers are possible)

It has not been a requirement to any project yet.
Our company does not deal with accessibility
Accessibility is realized in another division in our company
Other, please specify:
No answer

How do you prefer to keep yourself up to date on accessibility issues?

	Yes	No	No answer
Print media	Yes	No	No answer
Online research	Yes	No	No answer
Continuing education	Yes	No	No answer
Internal information, for example internal newsletter, meetings etc.	Yes	No	No answer
Conferences/workshops/seminars	Yes	No	No answer
Service Provider, Software companies	Yes	No	No answer
Not at all	Yes	No	No answer
Others 1:	Yes	No	No answer
Others 2:	Yes	No	No answer
Others 3:	Yes	No	No answer

If you would like to learn more about accessibility, what would be really interesting for you?
(Multiple answers are possible)

Web accessibility
Mobile accessibility
Devices (e.g. Screen reader)
Assistive devices (e.g. braille alphabet)
Accessibility standards and methodologies (e.g. WCAG)
Legislation regarding accessibility
Other, please specify:
No answer

How would you prefer to learn more about accessibility aspects?
(Multiple answers are possible)

Training via a seminar
Training while working in a project which deals with accessibility
By attending relevant conferences/workshops
Online Training
Other, please specify:
No answer

10)

What would you like to be the desirable format for a a potential training concerning accessibility?
(Multiple answers are possible)

Online training
In-house accessibility trainer
Seminar
A combination of the above
Other, please specify:
No answer

11)

Are there any accessible applications that have been developed for your organisation?

Yes
No
I do not know
No answer

12)

If the answer to question 11 is yes, please specify if you are directly involved in this?

Yes
No
No answer

13)

If the answer to question 12 is yes, please describe the way in which you are/ were involved?

14)

Has your organization incorporated any of the existing accessibility guidelines/standards (such as WCAG 1.0, WCAG 2.0, ATAG) within your offered services or applications?

Yes
Which Guideline:
No
I do not know
No answer

15)

If the answer to question 14 is yes, please specify the reason why your company uses these guidelines.

	Yes	No	Unsure	No answer
Web accessibility	Yes	No	Unsure	No answer
Desktop software	Yes	No	Unsure	No answer
Documentation	Yes	No	Unsure	No answer
Others 1:	Yes	No	Unsure	No answer
Others 2:	Yes	No	Unsure	No answer
Others 3:	Yes	No	Unsure	No answer

16)

If your software applications are complied with WCAG, which implementation of WCAG do you use for Accessibility?

	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Web accessibility	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Desktop software	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Documentation	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Others 1:	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Others 2:	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer
Others 3:	Priority 1	Priority 2	Priority 3	In this case we don't use the guideline	No answer

17)

If you use WCAG 1.0 would you switch to WCAG 2.0 as soon as possible?

Yes
No
I don't know
No answer

18)

How do you prefer to disseminate accessibility issues?

	Yes	No	No answer
Print media	Yes	No	No answer
Online research	Yes	No	No answer
Continuing education	Yes	No	No answer
Internal information, for example internal newsletter, meetings etc.	Yes	No	No answer
Conferences/workshops/seminars	Yes	No	No answer
Service Provider, Software companies	Yes	No	No answer
Not at all	Yes	No	No answer
Others 1:	Yes	No	No answer
Others 2:	Yes	No	No answer
Others 3:	Yes	No	No answer

Project work 19)

Have you ever realized an accessible project, for example creating or composing a accessible website for your organization?

Yes
No
Partly
No answer

20)

If the answer to question 19 is yes, please specify the difficulties you had during its realisation in one or more of the following areas.

	Yes	No	No answer
Unavailability of internal expertise	Yes	No	No answer
Unavailability of external expertise	Yes	No	No answer
Structure of the content	Yes	No	No answer
Create dynamical elements, for example route planner	Yes	No	No answer
Adopting old contents to the new website	Yes	No	No answer
Definition of accessibility	Yes	No	No answer
Problems to define the target group	Yes	No	No answer
Time target of realisation	Yes	No	No answer
Legislation	Yes	No	No answer
Looking for service providers who are competent in accessibility	Yes	No	No answer
Costs of realisation	Yes	No	No answer
Creation of accessible downloads	Yes	No	No answer
Maintenance of accessibility	Yes	No	No answer
Others 1:	Yes	No	No answer
Others 2:	Yes	No	No answer
Others 3:	Yes	No	No answer

21)

What are your expectations of an accessible website?

	Yes	No	I do not know
To address to a wider audience	Yes	No	I do not know
To reduce the costs of a service provider	Yes	No	I do not know
To be more functional for the users	Yes	No	I do not know
To disburden the staff	Yes	No	I do not know
To have a modern design	Yes	No	I do not know
To be up-to-date	Yes	No	I do not know
To have a higher access rate to the website	Yes	No	I do not know
To be more citizen-oriented	Yes	No	I do not know
To provide quicker information to the citizens about communal issues	Yes	No	I do not know
The community can become more attractive, for example for tourism or economy	Yes	No	I do not know
To promote better teamwork	Yes	No	I do not know
To be more efficient	Yes	No	I do not know
To provide more confidence in the (local) government because of understandable contents	Yes	No	I do not know
To provide more confidence in the (local) government because of easy usability of the website	Yes	No	I do not know
To provide more confidence in the (local) government because of a complete offer of downloads, for example forms	Yes	No	I do not know
To promote the search engines optimization	Yes	No	I do not know
To promote an easier support of the website	Yes	No	I do not know
Others 1:	Yes	No	I do not know
Others 2:	Yes	No	I do not know
Others 3:	Yes	No	I do not know

22)

How does your organization confirm the accessibility of its website?

	Yes	No	I do not know
External service	Yes	No	I do not know
Internal review	Yes	No	I do not know
Feedback of citizens/customers	Yes	No	I do not know
Use of accessibility evaluation tools (e.g. WAVE, TAW, Hera)	Yes	No	I do not know
Training of the editors/developers	Yes	No	I do not know
Training of the administrator	Yes	No	I do not know
I do not know	Yes	No	I do not know
Not at all	Yes	No	I do not know
Others 1:	Yes	No	I do not know
Others 2:	Yes	No	I do not know
Others 3:	Yes	No	I do not know

23)

How often is the confirmation of accessibility in your company conducted?

Every half-year
Once in a year
Randomly
Not at all
Other, please specify:
No answer

24)

How do you evaluate your software implementations about accessibility?
(Multiple answers are possible)

With a well-known accessibility assessment tool, for example WAVE, Hera, TAW
With the participation of potential elderly and/or users with disabilities
Questioning accessibility experts
Using Assistive Technology, for example Screen reader
Other, please specify:
We currently do not test our development about accessibility
No answer

25)

If you prefer to evaluate your implementations with an accessibility assessment environment, would you please specify the tools you use?
(Multiple answers are possible)

HTML assessment validator (e.g. WAVE, Hera)
Color contrast check tool (e.g. Colour Contrast Analyzer, Accessibility Color Wheel)
Simulation tools (e.g. IBM aDesigner tool)
Other, please specify:
No answer

26)

Do you confirm the accessibility of your implementations through an Assistive Technology (AT), please specify the type of it
(Multiple answers are possible)

Screenreader
Braille embossers
Keyboard filters
Magnifier
Other, please specify:
No answer

27)

Do your customers expect an official accessibility certification of the services that you offer or develop?

Yes
No
Partly
I do not know
No answer

28)

If you answered question 27 with yes, please specify what kind of certification you provide to your customers.
(Multiple answers are possible)

W3C CSS
W3C WAI-AAA
DIN CERTCO (Germany)
BIK 95 plus (Germany)
BIK 90 plus (Germany)
Other, please specify:
I do not know
No answer

ACCESSIBLE-specific
29)

Which of the following tools/methodologies would be interesting to you?
(Multiple answers are possible)

Accessibility Assessment tools (e.g. aChecker, Hera, TAW)
Accessibility Simulation tools (e.g. aDesigner, Visual Impairment Simulator)
Accessibility Authoring tools (e.g. Adobe Dreamweaver, Microsoft Visual Studio)
Manuals for creating accessible content
Simulators of Assistive Technology
(e.g. Screenreader, Zoom software, Simulators of head-mice)
International guidelines
Results of research activities on accessibility
Invitations to events about accessibility issues
Database with persons who have experience in the field of accessibility (specialists/experts)
Other, please specify:
No answer

30)

How can you be supported in enforcing accessibility within your organisation?

	Yes	No	I do not know
Local contact persons/policy makers	Yes	No	I do not know
Clear specification of an accessible design from the very beginning	Yes	No	I do not know
Clear specification of programming	Yes	No	I do not know
Clear laws	Yes	No	I do not know
Guidelines	Yes	No	I do not know
Advanced Training concerning accessibility	Yes	No	I do not know
Others 1:	Yes	No	I do not know
Others 2:	Yes	No	I do not know
Others 3:	Yes	No	I do not know

Thank you for your time and contribution!

ACCESSIBLE - Applications Design and Development

Quick Jump Navigation (Site Structure)

Main Content (Site Structure)

ACCESSIBLE User Needs Survey

Project Description

Questionnaire for Public Bodies

List of Questions

Which of the following terms do you know? (It's not necessary to know the exact meaning of the term) (Multiple answers are possible)

What does Accessibility mean to you? (Multiple answers are possible)

Have you ever dealt with Accessibility?

If the answer to question 3 is yes, then please specify for what reason? (Multiple answers are possible)

If the answer to question 3 is yes, please indicate how long you have been dealing with Accessibility?

If the answer to question 3 is no, then please specify the reason why. (Multiple answers are possible)

How do you prefer to keep yourself up to date on accessibility issues?

If you would like to learn more about accessibility, what would be really interesting for you? (Multiple answers are possible)

How would you prefer to learn more about accessibility aspects? (Multiple answers are possible)

What would you like to be the desirable format for a a potential training concerning accessibility? (Multiple answers are possible)

Are there any accessible applications that have been developed for your organisation?

If the answer to question 11 is yes, please specify if you are directly involved in this?

If the answer to question 12 is yes, please describe the way in which you are/ were involved?

Has your organization incorporated any of the existing accessibility guidelines/standards (such as WCAG 1.0, WCAG 2.0, ATAG) within your offered services or applications?

If the answer to question 14 is yes, please specify the reason why your company uses these guidelines.

If your software applications are complied with WCAG, which implementation of WCAG do you use for Accessibility?

If you use WCAG 1.0 would you switch to WCAG 2.0 as soon as possible?

How do you prefer to disseminate accessibility issues?

Have you ever realized an accessible project, for example creating or composing a accessible website for your organization?

If the answer to question 19 is yes, please specify the difficulties you had during its realisation in one or more of the following areas.

What are your expectations of an accessible website?

How does your organization confirm the accessibility of its website?

How often is the confirmation of accessibility in your company conducted?

How do you evaluate your software implementations about accessibility? (Multiple answers are possible)

If you prefer to evaluate your implementations with an accessibility assessment environment, would you please specify the tools you use? (Multiple answers are possible)

Do you confirm the accessibility of your implementations through an Assistive Technology (AT), please specify the type of it (Multiple answers are possible)

Do your customers expect an official accessibility certification of the services that you offer or develop?

If you answered question 27 with yes, please specify what kind of certification you provide to your customers. (Multiple answers are possible)

Which of the following tools/methodologies would be interesting to you? (Multiple answers are possible)

How can you be supported in enforcing accessibility within your organisation?

Year of birth: (Year specification will be adequate)

Gender:

Please specify your working position in the company:

If it is possible for you, please specify your company / Government agency, e.g. social welfare office, press office

Are you a member of an organisation for people with disabilities?

Are you a member of a self-help group?

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